Shipping policy
Shipping Policy
At EBEN Jewelry, each piece is carefully prepared to ensure the highest standards of quality and craftsmanship. Please review our shipping information below.
Processing Time
-
Standard (non-customized) items:
Orders are processed and shipped within 7–10 business days after payment confirmation. -
Customized / personalized items:
Due to the handcrafted nature of these pieces, orders are processed and shipped within 10–15 business days after payment confirmation.
Please note that processing time refers to preparation and dispatch. Actual delivery times may vary depending on the shipping carrier.
Shipping Details
-
We currently ship within the United States.
-
Once your order has shipped, you will receive a confirmation email with tracking information.
-
EBEN Jewelry is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
EBEN Jewelry is not responsible for orders delivered to incorrect addresses provided at checkout.
Customized Orders
-
Customized or personalized items cannot be canceled or modified once production has begun.
-
Customized items are final sale and are not eligible for returns or exchanges, except in cases of manufacturing defects.
Contact Us
If you have any questions regarding your order or shipping status, please contact us at:
jewelryeben@gmail.com