FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?
All orders are carefully prepared within 1–2 business days. Once shipped, delivery typically takes 3–5 business days within the United States.

2. Do you accept returns or exchanges?
Yes. We accept returns within 30 days of delivery. Items must be unworn, in original condition, and returned with original packaging.

3. What materials do you use?
At EBEN Jewelry, we offer high-quality pieces crafted with premium materials, including solid 10K gold and carefully selected stones. Each piece is made to ensure durability and long-lasting shine.

4. How do I choose the right size?
For the best fit, measure your wrist and add 0.5 to 1 inch depending on how snug or loose you prefer your bracelet to feel.

5. Will the jewelry tarnish or lose its shine?
Our jewelry is designed to maintain its appearance over time. With proper care, your piece will keep its shine and quality for years.

6. How should I care for my jewelry?
To preserve its beauty, avoid exposure to water, lotions, perfumes, and harsh chemicals. Store your jewelry in a dry, safe place when not in use.

7. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery in real time.

8. Is your jewelry suitable for everyday wear?
Absolutely. Our pieces are designed to be both stylish and durable, making them perfect for daily use or special occasions.